General Manager, Conference Services
FLIK Hospitality at Blue Cross Blue Shield
Top accomplishment this year:
Promoted to oversee conference centers in Chicago and Dallas.
What’s been your most rewarding moment?
Planning and executing an event for 3,200 attendees. It takes several hours of planning and working with a great team to have an event like this come together.
What’s the biggest challenge you’ve had to overcome?
My biggest challenge has been being in a career where every day is different. There is always a last-minute change, and I have to think quickly for a resolution. The meeting trends are constantly changing and I need to ensure I’m aware of these changes. I enjoy this challenge because it keeps the job interesting and there is never a dull day at work.
What experience have you learned an important lesson from?
I need to ensure I’m actively listening and giving my full attention to the person I’m speaking with. We are often trying to do too many things at one time, and we really don’t hear what that person is telling us. I need to stop what I’m doing and listen to what they have to say. By not being engaged, I may miss some really important details.