A thorough vetting process
In the past couple years, the dining program at Towson University developed practices to help determine which candidates are already planning their exit strategies. Now, the entire application process is completed online using software that helps match an applicant to the position. Last year, Brodie created a checklist for new-hire interviews with questions about layoff periods and union environments. She also requires that supervisors follow up on at least two references before making an offer.
Before their first day on the job, new team members must complete a two-hour safety and company policy training and orientation. “This helps to avoid any major surprises once the first day begins,” Brodie says.