Are You (In)Secure?

In foodservice facilities, especially high-volume ones, people come and go all day. What are you doing to control access?

A subject that few in the industry like to talk about is how very vulnerable foodservice establishments are to food tampering. Some feel that given the amount of people who enter, exit or otherwise tread upon the property of a large institution such as a hospital or college campus, it’s a wonder that relatively few incidents actually occur.

Still, the question must be asked: how does a foodservice operator protect against malicious tampering? “You really don’t,” says security consultant and trainer Chris McGoey, CPP, CSP, CAM, president of McGoey Security Consulting, which has offices in Los Angeles and San Francisco. “Like everything else in the world, a certain amount of trust goes along with the job. When you say tampering you’re talking about intentional conduct designed to cause harm.”

When it comes to preventing such occurrences, McGoey concedes, “there is nothing you can do. The industry is not set up to be searching people or surveilling them with video cameras” Instead, it must rely on basics such as thorough background checks, training and co-worker vigilance.

“I think his point is well taken,” says Linda Gilardi, senior director of quality assurance for the Compass Group, referring to McGoey. “Though, we still have an obligation to keep it top of mind because you just never know. Also, FDA guidance does suggest that foodservice markets have an obligation to have certain (safeguards) in place.”

In assessing potential danger, McGoey poses the question: “How dangerous is it now? We’re not doing (these additional security steps) now, so evaluate how dangerous it is now. How often in your business do you come across cases of intentional food tampering?”

However, while it may not be a common occurrence, some preventative measures may prove worth the effort.

Lock up: One of the first logical steps to take is to batten down the hatches—install locks on doors to dining rooms, kitchens, storage areas and loading docks. Some facilities might be able to post guards in certain locations, and keeping strict watch over hours of operation is advisable as well.

In fact, installing locks is the top method of securing foodservice facilities, according to FSD’s Food Safety and Security Study (see Sept. 15, 2005, FSD, p. 28), followed by limiting access to facilities, staff background checks and certifying suppliers.

Unfortunately, however, any barrier that is put in place is going to start to build in inefficiency. “If you start regulating every single aspect, the world will come to a screeching halt,” reasons McGoey. “You’re just simply not going to be able to serve food anymore. You’ll just have to eat in your home.”

Operators, he adds, are “not going to be searching people, or running them through any sort of detectors or screening devices, or frisking them before they come to work. It’s just not going to happen.”

Non-commercial foodservice may have an advantage over some commercial operations because they’re located on large properties or in large facilities. “Lucky for us, many of our facilities are already secured because we operate on secure client property,” explains Gilardi.

“Although we could argue about the potential, we’re already securing against ill willed folks and tampering. A lot of our loading docks are secured because our clients have security staff on duty, since it does represent access to the building.”

Some would argue that the real threat to food security lies elsewhere in the supply chain, Gilardi suggests, and that manufacturers, processors and growers can be at greater risk for what she calls a “major event.”

One of Compass Group’s operating standards in the wake of 9/11, Gilardi explains, is that managers must routinely secure their food storage areas, including walk-ins. “In most cases, again, these are located right in the back of the house behind the cafeteria areas. This is more of an issue when we have store rooms that are a little bit more remote.” In such cases, the solution is seeing to it that doors are locked.

Pro-action: Compass doesn’t insist that everyone who enters storage or prep areas log in or out. Instead, management relies on well-honed recruiting and training procedures, as well as observation of associates’ behavior and performance. “If we had any fear of ill will from a particular associate,” Gilardi adds, “we would already have taken action.”

Compass personnel routinely conduct food delivery inspections, usually at the truck. “We meet the driver there to take over custody of the delivery,” Gilardi says. Another Compass operating standard is to restrict a practice that is “pretty common in our industry,” according to Gilardi: drop-off deliveries. Many involve fresh baked goods from local bakeries, or milk (which also, obviously, involves a host of temperature-control issues).

“Drop-off deliveries that historically have occurred before management or any staff actually arrives—where it is dropped off outside the locked door, or the driver has a key, or access to a key, to bring the order in—are no longer permitted,” says Gilardi. “It is common sense, and it is just good, plain business practice.”

How to Tighten Your Ship

The Food and Drug Administration offers foodservice operators a long list of recommendations for securing their facilities against tampering. They include:

  • Securing doors (including freight loading doors, when not in use and not being monitored, and emergency exits), windows, roof openings/hatches, vent openings, ventilation systems, utility rooms, ice manufacturing and storage rooms, loft areas and trailer bodies, and bulk storage tanks for liquids, solids and compressed gases to the extent possible (for example, using locks, ‘jimmy plates,’ seals, alarms, intrusion detection sensors, guards and monitored video surveillance).
  • Using metal or metal-clad exterior doors to the extent possible when the facility is not in operation, except where visibility from public thoroughfares is an intended deterrent.
  • Minimizing the number of entrances to non-public areas (consult federal, state or local fire or occupational safety codes before making changes). 
  • Accounting for all keys to establishment (for example, assigning responsibility for issuing, tracking and retrieving keys). 
  • Implementing a system of controlling vehicles authorized to park in the non-public parking areas (for example, using placards, decals, key cards, keyed or cipher locks, issuing passes for specific areas and times to visitors’ vehicles).
  • Storing poisonous and toxic chemicals as far away from food handling and food storage areas as practical.
  • Limiting access to, and securing storage areas for, poisonous or toxic chemicals that are not being held for retail sale (for example, using keyed or cipher locks, key cards, seals, alarms, intrusion detection sensors, guards and monitored video surveillance).
  • Inspecting incoming and outgoing packages and briefcases in the non-public areas of the establishment for suspicious, inappropriate or unusual items.

For more info on security issues, visit

More From FoodService Director

Managing Your Business
coffee barista

Whether it’s a morning routine, an afternoon pick-me-up or an evening social ritual, few things are as universally appealing as coffee. Sixty-five percent of respondents in Technomic’s 2016 Beverage Consumer Trend Report say they ordered a cup of hot joe from a foodservice location in the past month, and 59% say the same about cold coffee. Everyone has an opinion about what makes it good, whether it’s a low price, a unique blend or a friendly barista.

“Coffee is so personal. There are a lot of people that are Dunkin’ fans. There’s a lot of Starbucks people,” says James Dravenack,...

Ideas and Innovation
sushi plate

We wanted to add sushi, but that’s not really my expertise. So we found a great local company that offered to put three sushi chefs on-site every day. They supply the ingredients, and if we meet the minimum revenue each week, than we receive a percentage of sales. We have been exceeding the weekly minimum sales, which we track in our POS, in two days.

Menu Development
spilled coffee beans glasses

Following an initial test at the end of May, Starbucks announced that more than 500 of its stores will be pouring nitro coffee by the end of summer. Capitalizing on the cold-brew coffee trend—which reached $7.9 million in sales in 2015 on 115% growth from the previous year, according to researcher Mintel—select U.S. cafes will give up the counter space to serve the creamy, nitrogen-infused java made from the cold-brew base. But how did nitro become the hottest new thing in coffee?

Bringing the bar to coffeehouses

It was the chrome double tap, similar to a bar’s beer tap, and the...

Ideas and Innovation
star wars storm trooper

My favorite event—because I’m kind of dorky—is our “May the fourth be with you” (aka “Star Wars”) day on May 4. The whole dining team dresses up, and we offer things like Chewbaklava, Boba Fettuccine and BB-8 Buckeyes. We had a guest cry because they got to take a picture with Chewy.

FSD Resources