Self-serve kiosks debut at FedEx Institute dining

Kiosk helps speed of service times.

March 1—Dining services at the University of Memphis implemented a new order kiosk at the Cyber Café in the FedEx Institute of Technology this semester.

The kiosks allow students to enter their own orders into a computer and then pay a cashier for their food. It was designed to reduce wait times and increase customer satisfaction.

Director of Dining Services Peter Groenendyk said he and Dining Services staff intended to have the new kiosk installed by the beginning of the semester, but it wasn't actually placed at the Cyber Café until mid-January.

He said the order stations won't take away jobs from employees and the new system is meant to increase customer service.

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