Harvard's Davidson focuses on customer service

New director says it goes beyond "swiping with a smile."

May 24—Since David Davidson took over as managing director of Havard University Dining Services in October, he has pushed customer service as something that should be top of mind for all staff. 

“Customer Service is beyond just swiping with a smile,” is Davidson’s mantra, and is emblematic of his philosophy that employees should have positive relationships both with students and with one another.