Satisfaction Training

Pasty LynchPatsy Lynch
School Nutrition Director
Paulding County School District
Dallas, Ga.

Last year we did a 30-hour customer satisfaction training course. One of the things we focused on was computer training so that managers could better communicate with parents through e-mail. For some workers, the technology aspect of the job is quite frightening. We get fewer calls to the central office now because parents know they can call the managers.

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