John Martin
Foodservice Director
Edwardsville Community Unit District 7 Schools
Edwardsville, Ill.
I created role-playing skits on customer service to do at our summer training. One was about how to handle situations when students get food they don’t like. Another was how to deal with our external customers, vendors. This is just a fun way to talk about something that everybody knows about and should be practicing but has forgotten or become lazy about.
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