We had a learning moment for our employees when we had a patient who wanted peas. Peas weren’t on the menu that day, but we did have them in house. So I decided we would honor her request, and we made the decision that from now on, if it is within reason we should do whatever we can to satisfy our customers.
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Never Say No
Sep. 03, 2013Cyndi RobertsFood Services ManagerSt. Joseph Memorial HospitalMurphysboro, IL
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