Napkin notes

Published in FSD C&U Spotlight

Mike Kmec
General Manager of Board Plan Operations
Connecticut College
New London, CT

These are anonymous notes that the students write me on napkins and post to bulletin boards in the dining halls, and I respond to them twice a week. The notes run the gamut from “I want a new salad dressing” all the way to a request for mood lighting in the dining hall. From serious to funny to complimentary to criticisms, anything can be written on these notes. I get almost 100 a week. I would say six times out of 10 I can make the change or the suggestion that they want. There are times that I can’t because of the budget or the framework of how we operate. But it’s a relationship-builder. I don’t get a ton of interaction with the students on a daily basis, and this is a great way for them to really have a direct link to me and for me to have a direct link to them.

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