Involve your staff

Published in Healthcare Spotlight

Timothy Gee
Executive Chef
Robert Wood Johnson University Hospital
New Brunswick, NJ

We do test trays and mystery customers in both our patient services and retail locations to test for accuracy and quality. We have started to involve staff, specifically the cooks who made the items, in the assessment of the finished products. It’s great when they see the end result and give themselves their own constructive criticism.

Idea Category: 
Steal This Idea