One way we’ve improved customer satisfaction is to invite residents behind the serving lines to serve other residents. It involves residents more fully and leads to a better understanding of the foodservice department. I think this would apply to any line of non-commercial foodservice operation—students serving students and executives serving employees, for instance.
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Customer engagement
Sep. 03, 2014Jonathan PinskerRegional DirectorFlorida ACTS Retirement CommunitiesBoca Raton, FL
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