Consistent Discipline

Ron Cline
Foodservice Director
Highland Farms Retirement Community
Black Mountain, N.C.

It’s hard to keep morale up when employees call out frequently. When I first arrived, there was little accountability, which frustrated employees who followed the company’s policy. I implemented a strict, but consistent, policy that includes a disciplinary write-up if an employee calls out three times in 30 days. The first month on the job, there were 30 callouts. The third month there were only three.

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