Consistent Discipline

It’s hard to keep morale up when employees call out frequently. When I first arrived, there was little accountability, which frustrated employees who followed the company’s policy. I implemented a strict, but consistent, policy that includes a disciplinary write-up if an employee calls out three times in 30 days. The first month on the job, there were 30 callouts. The third month there were only three.

Ron Cline
Foodservice Director
Highland Farms Retirement Community
Black Mountain, N.C.
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