Niagara University to help enhance hospital’s foodservice program

The college of hospitality and tourism was called upon to design the café and improve patient scores at Niagara Falls Memorial Medical Center.

Published in Healthcare Spotlight

“The university will develop an incentive program for hospital staff to help them understand the importance of favorable HCAHPS scores,” Maher says. “We’ll train staff in best practices in customer service to improve those scores.”

Maher adds that the projects mesh well with the college’s focus on “practical industry applications.” “This is why we agreed to participate in the project at the initial meeting, even though we were already several weeks into the semester and students had their course and work schedules set at that time,” he explains. “This project also develops leadership skills in our students. It was too good of an experiential opportunity for our students to pass up.”

The hospital and the university have worked together informally on several projects in the past, such as ReNu Niagara, the university’s community outreach program that is funded by the Department of Housing and Urban Development. The hospital’s contribution was the Community Health Worker program, which is designed to reduce infant mortality rates by promoting prenatal and perinatal care.

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