1. An updated student dining app
Yale recently launched the second phase of its dining app, which now allows students to look up the specific farms their food is coming from. Gen Zers want to know the story behind their food, Millman says, and Yale is using technology to address that.
The app also allows quicker speed of service—a key need among Gen Z—with preordering and pickup food options, he said. (Almost half of college students say speedy service is important for foodservice purchases, up from 31% who said so in 2015, according to Technomic’s 2017 College & University Consumer Trend Report.)
Additionally, the app delivers against cleanliness and food safety needs by allowing students to provide feedback if they see something in the dining hall that doesn’t look clean or safe to them, Millman says. Yale can then react to this feedback in real time.