Training

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Every summer we do a culinary camp for kids. They get to wear the chef’s coat and everything. We focus on a different culture every day, so they get to do Spanish or African, etc.

In order to better incorporate HACCP, the department has a schedule of each standard operating procedure that needs to be addressed, which are then discussed in a team huddle at each café site.

We do test trays and mystery customers in both our patient services and retail locations to test for accuracy and quality.

Use the talents of your student population to properly market your dining program. We advertised on our Facebook page for student marketers and selected five.

We did a team-building activity I called shoe “shopping.” We each described what type of shoes we like and why. 

We cross-train our staff for patient interactions that fall outside their sphere of influence, such as checking trash, room cleanliness, etc.

Instead of trying to get all your managers together for a meeting, use FaceTime or Skype to be more efficient.

We have a training day for employees. We bring in a motivational speaker to start the day and then hold workshops on skills and areas where we’re seeing the most problems on our accident...

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