Training

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Use the talents of your student population to properly market your dining program. We advertised on our Facebook page for student marketers and selected five.

We did a team-building activity I called shoe “shopping.” We each described what type of shoes we like and why. 

We cross-train our staff for patient interactions that fall outside their sphere of influence, such as checking trash, room cleanliness, etc.

Instead of trying to get all your managers together for a meeting, use FaceTime or Skype to be more efficient.

We have a training day for employees. We bring in a motivational speaker to start the day and then hold workshops on skills and areas where we’re seeing the most problems on our accident...

Everyone needs to evaluate new products to bring in or add to their facility. Let those companies earn their spot not just on value but also on resident approval. 

Leverage the strength of other dining services’ operations by creating a dining event around them. Invite chefs from other locations into your facility to prepare their operations'...

We noticed our students were grazers. When I would go through the service lines and look at our fish, I noticed that students would cut our portions of fish in half and no one would take the cut...

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