Training

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We have gone to electronic inservice training, because it was hard to get everyone to attend training in person.

Chef Henry Godfrey at Silver Hill Hospital in New Canaan, Conn., created a cooking group to support some of the hospital’s psychiatric patients.

To update our recipe database and bring consistency to all 23 of our ACTS communities, we purchased a menu program from Morrison called Webtrition.

Every summer we do a culinary camp for kids. They get to wear the chef’s coat and everything. We focus on a different culture every day, so they get to do Spanish or African, etc.

In order to better incorporate HACCP, the department has a schedule of each standard operating procedure that needs to be addressed, which are then discussed in a team huddle at each café site.

We do test trays and mystery customers in both our patient services and retail locations to test for accuracy and quality.

Use the talents of your student population to properly market your dining program. We advertised on our Facebook page for student marketers and selected five.

We did a team-building activity I called shoe “shopping.” We each described what type of shoes we like and why. 

We cross-train our staff for patient interactions that fall outside their sphere of influence, such as checking trash, room cleanliness, etc.

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