Customer Service

Latest Articles

Now, within 24 hours of admission, one of our call center operators calls the patient and explains his diet, what to expect from our department and how to contact us. ...

One way we’ve improved customer satisfaction is to invite residents behind the serving lines to serve other residents.

We use games to help build teamwork and camaraderie in our department. One example is the Potato Story game, in which we divide employees up into groups of four or five and ask them to create a short...

Turn your medical-model tray service into a hot, fresh service by using serving tables and carts within your neighborhoods or units.

These are anonymous notes that the students write me on napkins and post to bulletin boards in the dining halls, and I respond to them twice a week. The notes run the gamut from “I want a new salad...

When the federal sequester cost Lutheran Social Services to lose funding, we were afraid we were going to lose seniors who would normally come to our site for lunch.

We have organized a group of volunteers, from many disciplines within the hospital, to serve lunch twice a month at a local homeless shelter.

For the first time this year during fall finals week and the week prior, we closed off space within Conversations, one of our residential dining centers, to provide students with an additional study...

We use SurveyMonkey for customer research. You can find out what your customers like and don’t like about your menus and what they would like to see.

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