Customer Service

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When the federal sequester cost Lutheran Social Services to lose funding, we were afraid we were going to lose seniors who would normally come to our site for lunch.

We have organized a group of volunteers, from many disciplines within the hospital, to serve lunch twice a month at a local homeless shelter.

For the first time this year during fall finals week and the week prior, we closed off space within Conversations, one of our residential dining centers, to provide students with an additional study...

We use SurveyMonkey for customer research. You can find out what your customers like and don’t like about your menus and what they would like to see.

A Vegan Corner exists in every residential dining facility to satisfy this portion of our student customer base. The Vegan Corner choices adjust by semester, according to student requests. 

We listened to the complaints of our night employees by adding additional menu items, including breakfast items and healthier choices, and we added a third employee to that shift. 

My wife and I have been having our staff leadership over to our home for a holiday gathering, about a week or two before Christmas. Between 40 and 50 people come to our home. 

We ask our employees to practice the 5-10 rule. When you are within 10 feet of someone, you smile. 

We produce artisan sandwiches for our retail locations. We have a custom logo called Artisan Fresh and have labels to support the brand, along with point-of-sale marketing. 

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