Customer Service

Latest Articles

Due to an overwhelming volume of patients and families in our emergency department (ED), we created a snack cart.

We had this vision of working together to create a program that would focus on student-driven research projects on different food trends in the industry, which would help us change the culture in the...

We’re considering doing half and half—some items already made and some made to order, with the top five items being premade.

We invite managers to call down and place orders for their units, and we take the lunches up to them.

We have a lot of Burmese patients who have literacy issues and can’t read our menus, so we started a room service style just for them.

We introduced patio dining this summer. We worked with our landscaping team and got some furniture.

I am looking into using more technology. I’m working on doing a continual live feed from the central kitchen.

Now, within 24 hours of admission, one of our call center operators calls the patient and explains his diet, what to expect from our department and how to contact us. ...

One way we’ve improved customer satisfaction is to invite residents behind the serving lines to serve other residents.

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