Customer Service

Latest Articles

We have a lot of Burmese patients who have literacy issues and can’t read our menus, so we started a room service style just for them.

We invite managers to call down and place orders for their units, and we take the lunches up to them.

We introduced patio dining this summer. We worked with our landscaping team and got some furniture.

I am looking into using more technology. I’m working on doing a continual live feed from the central kitchen.

Now, within 24 hours of admission, one of our call center operators calls the patient and explains his diet, what to expect from our department and how to contact us. ...

One way we’ve improved customer satisfaction is to invite residents behind the serving lines to serve other residents.

We use games to help build teamwork and camaraderie in our department. One example is the Potato Story game, in which we divide employees up into groups of four or five and ask them to create a short...

Turn your medical-model tray service into a hot, fresh service by using serving tables and carts within your neighborhoods or units.

These are anonymous notes that the students write me on napkins and post to bulletin boards in the dining halls, and I respond to them twice a week. The notes run the gamut from “I want a new salad...

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