MenuDirections 2012: Lisette Coston Named FSD of the Year

Saint Francis Healthy System's director wins for expertise in expansion.

Lisette Coston, director of nutrition and food service at the 912-bed Saint Francis Health System in Tulsa, Okla., was named 2011 FSD of the Year. Coston was honored at the 2012 MenuDirections conference in Charleston, S.C.

"It is a wonderful honor to receive this award," Coston said when accepting her award. "I want to thank FoodService Director magazine as well as Hormel for sponsoring FSD of the Month. It is something that everyone looks forward to reading. For that, it is an extreme honor and I really appreciate it."

Coston has been with the system for 24 years, the past 13 as director. Under Coston’s direction the foodservice department has expanded greatly as the system has acquired and opened new facilities.

In addition to the expansion, Coston changed most of the system to a patient room service model. At the system’s psychiatric hospital, foodservice was changed from cook-chill to bulk congregate feeding and chef-prepared meals to increase patient satisfaction at that location.

Coston also started Panda Meals, a program that provides parents of children in the hospital free lunch Monday through Friday.

On the retail side, Coston has opened three new locations since 2008, which have increased revenue.

David Wagner, vice president of support services and facilities management for the system, said tenacity was Coston’s greatest attribute. “She doesn’t give up easily,” he said. “If she runs into a challenge she will stay hold of what the original concept was and she finds a way to make things work. She works in a very positive way. I’ve always appreciated that she doesn’t come up to the first no or roadblock and say, “I can’t do that.’”

The FSD of the Year is selected by members of FoodService Director, the advisory board and the previous years’ FSDs of the Month. Watch Coston accept her award:

More From FoodService Director

Industry News & Opinion
k-12

The School Nutrition Foundation —the School Nutrition Association’s philanthropic sibling—and Share Our Strength’s No Kid Hungry campaign have partnered to launch an initiative called Schools as Nutrition Hubs.

“No Kid Hungry really sees schools as a critical place in the fight against childhood hunger,” says Laura Hatch, director of national partnerships for No Kid Hungry. “Schools are really a no-brainer because they have the infrastructure, they have the experience, it’s a trusted place for families. And being able to maximize their programs and maximize the federal...

Ideas and Innovation
walk-in cooler

The walk-in cooler can serve as a gathering place for more than just produce. When temperatures rise, staff at Empire State South restaurant in Atlanta host meetings in the walk-in and make occasional trips to hang out throughout the day to beat the back-of-house heat.

Menu Development
college students eating

Taste may reign supreme when college students choose their next snack, but operators should also pay attention to factors such as price and portion size. Here are the most important attributes students consider when choosing snacks, according to Technomic’s 2017 College and University Consumer Trend Report .

Taste: 78%

Ability to satisfy my appetite between meals: 67%

Price: 64%

Portion size: 54%

Familiarity: 46%

Overall nutrition value: 40%

Protein content: 36%

All-natural ingredients: 29%

Fiber content: 27%

...

Managing Your Business
student shame
Let students charge meals

“We allow students to charge meals at all levels; even in high school, they can charge a certain number of meals. [After that is met,] they are given an alternate meal,” says Sharon Glosson, executive director of school nutrition services for North East Independent School District. Elementary students can charge up to $15 of meals; middle schoolers can charge $10; and high schoolers can charge $5. “Ultimately, [food services is] carrying out the policy; but we’re not necessarily the creators of the policy, [nor do we] have the final say ... because that budget...

FSD Resources