Local District Action Inspired

Touch-screen kiosks are improving traffic flow and boosting sales at the Univ. of Tampa's Spartan Club—to the tune of 1,000 orders per day (20% more) and weekly sales exceeding $3,000.

Called Grill Online, the kiosk and ordering system feature uniquely designed menus, ordering screens and interactive assistance to customers placing orders for eat-in or take-out. Students can order everything from plain burgers to Buffalo and Cajun chicken burgers, chicken and cheese quesadillas, onion rings and fries, etc.

If you build it: The kiosk was so popular that a second one was soon installed to alleviate wait-times. Both were relocated from the ordering counters to a table 15 feet away, adjacent to the cashier. Officials at Sodexho, which runs foodservice at Tampa, say the kiosks help maximize the retail area's limited space.

Students can use their meal plan dollars for a pre-set combination meal, or pay with cash or credit cards. "We soon hope to accept payment at the kiosk," says Adrian Reyes of Sodexho.

Online ordering for Sizzling Salads, an entree salad concept, along with two national franchises is planned. "The technology is definitely customer friendly, entertaining, fun—not to mention cutting labor expenses by up to 9%."

More From FoodService Director

Managing Your Business
change ahead sign large

The reality is that some people don’t like change. But as long as you partner with employees, there shouldn’t be major staff fallout.

It can be tricky to find the balance between listening to your team’s point of view on the changes and avoiding giving your power away. You may accept many or few recommendations, but you need to be able to explain your decisions. Regular department meetings to complete that circle of communication take more time, but it’s more efficient than doing damage control after the fact.

I’ve seen folks refuse to do a job based on their new job...

Ideas and Innovation
fsd marketing ideas

[ View the story "Marketing and operations ideas worth stealing" on Storify ]
Industry News & Opinion

Some Washington, D.C., foodservice operators may soon be required to provide staff with paid leave, as the city council on Tuesday passed one of the most extensive paid leave plans in the nation.

Barring a veto by Mayor Muriel Bowser, the measure mandates that all private sector employers in the district offer workers eight weeks of parental time off and six weeks to care for a sick relative.

While operators will not directly compensate workers—who will be paid 90% of their wages through a government-run insurance program—they will be hit with a 0.62% increase to employer...

Industry News & Opinion

Dallas Independent School District will serve breakfast and lunch over winter break for the first time this year, Dallas News reports.

Any child under 18 will be able to participate in the meal program, which will be offered in 12 cafeterias.

The Texas district will be partially reimbursed for the meals, receiving $3.39 per lunch served and 86 cents per breakfast. The remaining costs, which include paying cafeteria staff and supervisors, will be picked up by the district.

Read the full story via dallasnews.com .

FSD Resources