2009 Catering Survey: Catering's new reality

The economic picture may be bleak, but creative on-site catering teams are finding a silver lining amid the gloom using new marketing plans and refurbished menus.

Diversified efforts

Miami University in Oxford, Ohio, is also seeing some impact on its catering operations from the economic downturn, says Don King, assistant director of the Phillip R. Shriver Center for catering and retail sales. The former executive director of catering, King now oversees all catering and retail sales, which includes the food court, coffee shop, convenience store and restaurant. Miami’s catering business has two brands: Carillon Catering and Direct to You!, a delivery service.

“Our summer conferences suffered the biggest losses,” King says. “We’re currently about 9% off from last year.”

Yet, overall, foodservice operations saw positive year-end results for the fiscal year ending June 30. King says that’s due in part to his operation’s focus on diversification. Gains in programs like catering for fraternity and sorority houses and the surrounding community are helping insulate the business from the economic downturn.

“It would probably be a little worse if not for Direct to You! and our fraternity and sorority business,” King says. Direct to You! deliveries require a $75 minimum, although smaller orders can be picked up. Anyone using a university account to pay also receives a 10% discount. “Direct to You! sales have been up,” King says. “We’ve had more deliveries and drop-off catering. We’re seeing more box lunches.”

Popular deliveries include the “no frills” pasta buffet. Priced at $9.50 per plate—against the typical $12.95 options—the more affordable buffet includes penne with meat or garden marinara sauce, tossed salad with ranch or Catalina dressing, garlic bread sticks and cookies or brownies. Similarly priced at $9.95, the baked potato bar features a baked potato with choices of fillings: broccoli florets, diced tomatoes, Texas chili, cheese sauce, butter, sour cream, salsa and bacon bits. It too includes a salad and choice of dessert.

The box lunch menu is also becoming more popular. It includes a Seasonal Fruit Box at $10.50 featuring fresh-cut fruits, low-fat cottage cheese or fresh-made chicken or tuna salad, plus club crackers and a large apple bran muffin. All box lunches include a choice of beverage. The Create A Box offering, at a more frugal $8.95, starts with a choice of sandwich: smoked turkey and Swiss; ham and provolone; roast beef and cheddar; or hummus and muenster with roasted red pepper, served on asiago, multi-grain or white bread. Sides are seasonal fresh fruit, potato chips or pretzels and two Otis Spunkmeyer cookies.

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